The Veterinary Clinic of Pearland proudly serves the pets of Pearland, Alvin, Houston, S. Houston, Manvel, Friendswood, TX and surrounding areas with full-service small animal care. We have a beautiful, newly renovated facility featuring 5 exam rooms, an enhanced treatment area, modern reception, and more.

The Veterinary Clinic of Pearland is currently seeking a friendly, detail-oriented, and compassionate Customer Service Representative (CSR) to join our growing team. Since our founding in 2017 by Dr. Venkata Draksharam, we have been dedicated to providing affordable, preventative care for pets while delivering exceptional service and support to our clients. Our clinic offers a wide range of services including wellness exams, vaccinations, dental care, blood testing, spay/neuter procedures, and flea and heartworm prevention — all with the goal of promoting the health and well-being of our patients.

As the first point of contact for our clients, the CSR plays a critical role in creating a welcoming and professional environment. Key responsibilities include answering phones, scheduling appointments, checking clients in and out, processing payments, maintaining accurate patient records, and communicating important information regarding services and pet care. The ideal candidate will have excellent communication and organizational skills, a positive attitude, and the ability to remain calm and courteous in a fast-paced environment. Previous experience in a veterinary or medical setting is a plus, but not required.

This position offers flexible full-time or part-time scheduling, with clinic hours running Monday through Saturday. Saturday availability is required. We offer staff discounts on veterinary services and products, as well as opportunities for professional growth and development. At the Veterinary Clinic of Pearland, we treat every pet like family, and we are excited to welcome a CSR who shares our commitment to outstanding client care and service.

• Patience & Compassion: Remaining professional while still making Doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented. Responding quickly and calmly to crisis while maintaining a high standard of patient care.
• Collaboration & Teamwork: Carefully coordinating actions with Doctors and practice team members. Providing feedback appropriately and in a timely manner.  Quickly incorporating feedback to ensure positive results.  Sharing ideas and being open to other’s ideas.
• Communicating: Conveying instructions to clients and teammates to ensure successful patient care.
• Active Listening: Following the instructions of Doctors and sometimes patient owners. Picking up the needs of Doctors and teammates based on prior experiences and feedback.
• Organization Skills: Clear tracking of lab specimens, medications, patient instructions, workflow, and other job-related items while managing multiple patients and clients.
• Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction.

• Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
• Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.
• Processes cash, checks, charge card payments and credit account payments.
• Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
• Assists in the updating of client/patient files, as needed.
• Prepares and sends client correspondence.
• Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.
• Performs a backup of the computer system on a regular basis, as directed.
• Performs and oversees the performance of posting daily business.
• Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.
• Answers incoming telephone calls applying proper telephone etiquette.
• Presents clients with medications, instructions, new client kits and any other take home items.
• Handles emergency situations with great care, patience, and following established clinic policies and procedures.
• Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.

• Ability to work on weekends as required
• High school diploma or equivalent
• Previous veterinary experience preferred
• Client satisfaction references preferred
• Practices OSHA safety techniques including proper PPE

• Paid time off
• Health insurance; dental insurance; vision insurance
• Retirement benefits or accounts
• Bonus incentive
• Flexible work schedules
• Career and professional development
• Employee Assistance Program
• Employee Referral Program

Benefits offered may vary depending on full or part time employment status according to company policy.