About Heartland Veterinary Partners
At Heartland Veterinary Partners, our mission is centered around elevating the lives of veterinarians and their teams. By partnering with Heartland, practice owners unlock a world of operational advantages and economies of scale, all while retaining their clinical autonomy. At Heartland, we go beyond the ordinary to foster an environment that nurtures growth, invests in our employees, and creates pathways for professional development.

The Heartland promise doesn't stop at operational brilliance; it extends to encompass non-clinical facets like recruiting & human resources, marketing, procurement, payables management, accounting & finance, and information technology. In essence, we've got every corner covered, so our partners can focus on what truly matters - providing optimal care for their patients. As a dedicated member of our Support Center, you'll have the opportunity to be a part of what makes that happen. Your role will be pivotal in helping our partners deliver unparalleled patient care.

The Heartland philosophy rests firmly on the pillars of Servant Leadership. This ethos defines our Support Center team, where every member embraces the ethos of selfless service and approaches every challenge with an unwavering commitment to support. If this resonates with your personal and professional values, then we'd like to get to know you better!

Position Purpose

As a member of our PiMS team who specializes in ezyVet, you will help practices while they’re converting to ezyVet and on an ongoing basis post go-live. Leading up to a practice’s conversion, you will work closely with Practice Managers to help them set up their ezyVet site. You will also lead their go-live onsite to ensure that issues are resolved efficiently. As such, we are seeking individuals with a deep understanding of ezyVet. These individuals must have the knowledge to troubleshoot issues, as well as the ability and passion to train practice teams on adjusting their workflows to accommodate ezyVet. Post go-live, you will continue to support practices as they have ongoing questions about using ezyVet. Additionally, you will work with practices to optimize their setup as they become more comfortable with basic functionality in ezyVet. This is a full-time, 40 hours/week role. This role is full-time remote with anticipated travel of 1-2 weeks/month.

At Heartland, all of our team members embody the spirit of Servant Leadership.

• Authentic Listening - Continually listening with an open mind and heart to what is said and unsaid.
• Building Community –Bringing team members together and mobilizing them around our collective purpose and commitment to our communities.
• Commitment to the Growth of the People – Dedicated to the personal and professional growth and development of our team members.
• Conceptualization -Forward thinking and approaching work and challenges with an end-to-end view.
• Empathy – Demonstrating empathy and understanding with others, approaching everything assuming positive intentions.
• Foresight – Taking the past, the present, and the future decision-making process.
• Healing – Focusing on the emotional and physical health of our team members.  Offering support and solutions to ensure our team members have balance.
• Persuasion – Building group consensus and buy-in.
• Self-Awareness – Conscious knowledge of personal character, emotions, intentions, and leadership impact.
• Stewardship - Concern for our team members, customers, communities, and the organization as a whole and making good use of all that is available to provide appropriate support.

• Support practices converting to ezyVet via regular virtual check-ins where you will go through setup tutorials and questions on templates, products, diagnostic integrations, workflows, and SOC event groups
• Execute third-party integration setup and troubleshoot when integration issues arise
• Travel to practices during their go-lives to guide practices on adjusting their workflows to optimize for ezyVet
  • Expect to travel roughly 1 - 2 weeks of every month
• Audit ezyVet sites prior to go-live to ensure that practices have set up all key items appropriately
  • When necessary, help complete the setup work that is pending post audit

• Post go-live, you will continue to help practices virtually when they have questions about ezyVet. You will also meet with practices to evolve and optimize their setup
• Leverage ezyVet Central Structure to facilitate initial setup, as well as manage product codes

• Minimum of 2 years of experience in ezyVet, with extensive knowledge on configuration and implementation
• Minimum of 2 years of experience working within ezyVet Central Structure, particularly with managing and maintaining codes across multi-locations
• High energy and ambition with the motivation to proactively help practices both during and post ezyVet conversion
• Professional demeanor
• Strong verbal and written communications
• High attention-to-detail to ensure ezyVet setup is comprehensive
• Self-starter who can manage their time efficiently and work both individually, as well as within a team
• Patience when working with individuals who may not be as comfortable with technology and/or change

• Physical wellness: Health, dental, vision, voluntary life and disability programs, and discounted access to gym memberships
• Mental wellness: Paid time off, flexible work schedules, and EAP
• Financial wellness: Retirement accounts, retail discounts, and access to financial planning tools
• Professional wellness: Learning and career development solutions